Shipping policy

Shipping Policy – Apex Paw Paradise

We know how important it is for your pet to receive their comfort and wellness products safely and on time. We work with trusted global suppliers and fulfilment partners to deliver quality pet products to customers from United Kingdom, United States, Canada, Australia & Singapore.

Order Processing All orders are processed within 1–3 business days (Monday–Friday). You will receive a confirmation email once your order is placed. A second email with tracking details will be sent once your order ships.

Shipping Costs

  • We charge a flat shipping fee depending on your location.
  • Free shipping is available on orders above a certain threshold (varies by country).

Current shipping rates:

  • United Kingdom: £4.99 flat rate | Free shipping on orders over £49.99
  • United States: $6.99 flat rate | Free shipping on orders over $65
  • Canada: CAD $9.99 flat rate | Free shipping on orders over CAD $75
  • Australia: AUD $9.90 flat rate | Free shipping on orders over AUD $99
  • Singapore: SGD $9.90 flat rate | Free shipping on orders over SGD $85

Shipping rates and free shipping thresholds for other countries are calculated at checkout.

Estimated Delivery Times 

Delivery times vary depending on your location and are estimates only. They are not guaranteed due to potential customs delays or carrier issues.

Tracking

All orders include tracking. Once your package leaves our fulfilment centre, you will receive an email with tracking details and a direct link to monitor your shipment.

International Orders & Customs

  • We ship to United Kingdom, United States, Canada, Australia & Singapore.
  • Customs duties, import taxes, or brokerage fees (if applicable) are not included in our shipping cost. These are the responsibility of the customer and are charged by your local customs authority.
  • Some countries may have restrictions on certain pet products. Please check your local import regulations before placing an order.
  • Delivery times for international orders are generally longer due to distance and customs processing.

Delays

While we work hard to meet the estimated times above, occasional delays can occur due to high demand, supplier stock levels, carrier issues, weather, or customs. If a significant delay affects your order, we will notify you by email.

Need Help?

Our team is here to assist you. Simply chat with our assistant, Kat, via the chatbot or reach out to us via our Contact Us form.

We aim to reply within 24 hours on business days.

This store is operated by Apex Lifestyle Pte Ltd.