FAQs

GENERAL ENQUIRIES

How can I contact customer support?

Do read through our FAQs first before reaching out to our customer support. If you could not find the answer you are looking for at the FAQ page, you may reach out to us via the Contact Us form found in the main / top menu.

 

What are your store/support hours?

Our store and support are available 24/7.

 

 

SHIPPING & DELIVERY ENQUIRIES

Which countries do you ship to?

We ship to Singapore, Canada, Australia, United States & United Kingdom.

 

How long does delivery take?

Delivery times vary depending on your location and are estimates only. They are not guaranteed due to potential customs delays or carrier issues.

 

Do you offer free shipping?

  • We charge a flat shipping fee depending on your location.
  • Free shipping is available on orders above a certain threshold (varies by country).

Current shipping rates:

  • United Kingdom: £4.99 flat rate | Free shipping on orders over £49.99
  • United States: $6.99 flat rate | Free shipping on orders over $65
  • Canada: CAD $9.99 flat rate | Free shipping on orders over CAD $75
  • Australia: AUD $9.90 flat rate | Free shipping on orders over AUD $99
  • Singapore: SGD $9.90 flat rate | Free shipping on orders over SGD $85

Shipping rates and free shipping thresholds for other countries are calculated at checkout.

 

 

ORDER ENQUIRIES

Do I need an account to place an order?

You do not need an account to place an order with us. However, we highly encourage you to create an account so you can keep track of your past orders.

 

What payment methods do you accept?

We accept payments such as Credit Card, MasterCard, VISA and even digital wallets, including Shopify Pay, Apple Pay, and Google Pay.

 

How can I track my order?

All orders include tracking. Once your package leaves our fulfilment centre, you will receive an email with tracking details and a direct link to monitor your shipment.

 

Can I change or edit my order after placing it?

Once an order has been placed, it may not be possible to change or edit it. Please refer to our order policy or contact customer support via our Contact Us form as soon as possible to inquire about modifications.

 

Can I cancel my order?

The ability to cancel an order after it has been placed depends on its status. Please consult our order policy or contact customer support immediately via our Contact Us form to see if cancellation is possible.

 

 

RETURN & REFUND ENQUIRIES

What if I received a wrong or damaged item?

If you receive a wrong or damaged item, please contact our customer support team via our Contact Us form with your order details and a description or photo of the issue. We will assist you with the resolution process.

 

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

How do I start a return?

To start a return, you may contact customer support via our Contact Us form.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

When will I receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, you may contact customer support via our Contact Us form.